Our services – Our rituals:
“So tell us, Mrs Loras, why do you have so many invoices for bottled water purchases?” asked the tax inspector upon visiting and investigating The Loras Academy in Ioannina, Greece. “Just like I wouldn’t want my children to drink bathroom water anywhere, that is why we serve clean bottled water to our students.” You are probably shocked by the question I was asked but I must tell you that the tax inspector was actually shocked by the answer.
In some people’s minds, spending time and money on “unnecessary” elements while running a business is wrong. We support the exact opposite.
Our young clients have always been treated as if they were our own children and the adult clients with the respect we would like ourselves to be treated as well. So what is shocking about that? The fact that our services go a step further? The fact that we respect our clients?
Due to the fact that we were based in downtown Ioannina and later on downtown Zug, we offered to wait for some of our young students downstairs a few minutes before the lesson and also safely return them downstairs to their parents in order to relieve the clients of the extra stress. This way we have also added an extra benefit to our lessons and business. The hearts of cities have their benefits but also their stressful attributes like occupied parking spaces and traffic issues. This, however, gives us the chance to greet the clients and briefly remark on the productivity of that day. This gives us the chance to show our clients that we care about them beyond the clientele relationship that we have.
We have been slightly or greatly deprived of our breaks for such services. You have to love it to be able to handle it! You do not get paid extra for these services. You have to love it to be able to handle it! You might have to help out a colleague who has a lesson directly after the previous one… and they might not be able, for practical reasons, to do exactly the same for you. You have to love it to be able to handle it! You might have to serve a glass of water or cup of tea and coffee to your clients or colleagues. You have to love it to be able to handle it! You might have to give a small surprise to a birthday child or a Lost Tooth Award to your young ones. You know, just for that extra smile involved! You have to love it to be able to handle it! You may have to attend professional and educational workshops and seminars to keep up with examination developments and to learn more and more about your profession. At your own personal expense. You have to love it to be able to handle it! You may have to renovate when the time is right while offering clean and safe facilities along with a new and pleasant environment for everyone involved. You have to love it to be able to handle it!
“And what’s in it for me, Mrs Loras? I could just go on, only teaching English, saving myself valuable time and money while enjoying all my breaks and let my secretary do all the rest”. I would suggest that this person need not worry about their clients at all. They will be in good hands with us.
I love being a generous and conscientious citizen, a respectful teacher and parent, a professional and facilitating business person. Everyone desires and deserves respect.